Accessibility

In Accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and its associated standards and regulations, Monarch & Misfits is committed to serving all customers with disabilities with dignity and respect and to treating people in a way that maintains their independence. Monarch & Misfits’ commitment to ensuring accessible service is part of our overall objectives of providing excellent customer service and promoting a culture of diversity and inclusion.


Assistive Devices and Alternative Service Methods
Monarch & Misfits welcomes the use of assistive devices by our customers to access our goods and services. We will ensure that all of our employees are trained on how to interact with individuals using various assistive devices and alternative service methods.


Communication
Monarch & Misfits employees will communicate with people with disabilities in a manner that takes into account their disability.


Service Animals
Monarch & Misfits welcomes persons with disabilities and their service animals. Service animals are allowed in all parts of our premises that are open to the public.


Support Persons
All support persons are welcome to any premises of Monarch & Misfits that are open to the public and/or third parties. Special fees and discounts do not apply to support persons at any Monarch & Misfits locations.


Notice of Temporary Disruptions
During a temporary disruption to the availability of Monarch & Misfits facilities and/or services, we will notify customers of the reason for the disruption and its anticipated duration. To ensure effective dissemination of this information, notices will be posted on the Monarch & Misfits website and/or at public entrances, service counters and/or at reception premises and/or at the point of disruption. 


Training
Monarch & Misfits will make best efforts to ensure that training on the requirements of the AODA is provided to all employees, volunteers and others who deal with the public or third parties on our behalf.

 

Feedback Process
Comments on Monarch & Misfits’ services and facilities are welcomed and appreciated. Feedback can be made by email to askhr@monarchandmisfits.com and comments are also welcomed by mail, telephone or in person by arranging an appointment. All feedback will be reviewed by the Human Resources Department and individuals can expect to hear back within a timely manner.

Monarch & Misfits
Human Resources Manager
675 King Street West, Suite 303
Toronto, Ontario
M5V 1M9

 

Accessibility Multi-Year Plan
This Accessibility Multi-Year Plan for Monarch & Misfits outlines our commitment to prevent and remove barriers to accessibility. This plan is available here and, upon request, will be available in various accessible formats.

 

Policies
Documents outlining Monarch & Misfits’ Accessibility Standards for Customer Service including policies, practices and procedures, are available upon request from the Human Resources Department.